FAQ

Frequently Asked Questions

1. What type of products does London Bold sell?

London Bold offers independent men’s fashion pieces inspired by classic European elegance, timeless style, and the old money aesthetic.

Our products are carefully selected to deliver a refined and premium look at accessible prices. London Bold is an independent brand and is not affiliated with, endorsed by, or officially connected to any third-party designer brand.

2. How long does shipping take?

Estimated delivery times may vary depending on your location:

  • USA & Canada: 7–10 business days

  • Europe: 4–7 business days

  • Latin America: 12–25 business days

  • Rest of World: 15–30 business days

Once your order has been shipped, you will receive a tracking number by email.

3. Do you ship worldwide?

Yes. London Bold offers international shipping to most countries.

Please note that shipping availability, delivery times, and customs procedures may vary depending on your destination.

4. How can I track my order?

After your order has been processed and shipped, you will receive a tracking link by email.

Please allow up to 5 business days after your purchase for the tracking information to update.

5. Can I cancel or change my order?

Orders can be cancelled or changed within 24 hours of purchase, as long as they have not yet been processed.

After this period, your order may already be in preparation or shipment and may no longer be eligible for changes or cancellation.

If you wish to return an item after receiving it, please review our Refund & Return Policy.

6. What should I do if I receive a defective or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Send an email to contact@uselondonbold.com with your order number and clear photos of the issue. Our support team will review your case and offer a suitable solution, such as a replacement or refund when applicable.

7. Do you accept returns?

Yes. We accept returns within 14 days of delivery, as long as the item is unused, unworn, and returned in its original condition with all packaging and tags included.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

For more details, please read our Refund & Return Policy.

8. What payment methods do you accept?

We accept secure payment methods such as:

  • Credit and debit cards;

  • Visa;

  • MasterCard;

  • American Express;

  • Discover;

  • PayPal;

  • Shop Pay;

  • Apple Pay;

  • Google Pay;

  • Amazon Pay;

  • Other local payment methods, when available.

Available payment methods may vary depending on your country and checkout location.

9. Are your products original London Bold items?

Yes. London Bold sells independent fashion products selected for their style, quality, and accessibility.

Our products are not presented as items from any third-party designer brand. We do not claim affiliation, endorsement, or official partnership with any external fashion house or designer label.

10. How can I contact customer service?

You can contact our customer support team by email at:

contact@uselondonbold.com

Average response time: 24–48 hours

Customer Service Hours

  • Monday to Friday: 9:00 a.m. – 6:00 p.m.

  • Saturday: 9:00 a.m. – 4:00 p.m.

  • Sunday: Closed